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FAQ

Frequently asked questions

Everything you need to know about partnering with Own New. Can't find your answer? Contact our team.

For Brokers

Questions about joining and working with the Own New broker network.

How do I become an Own New accredited broker?

First submit a Become a Partner application. Once your firm is approved, your team can create accounts and complete a short training course — most brokers finish in 2-4 hours. After passing assessment, you're accredited and can start advising on Own New mortgages the same day.

Is there any cost to join the broker network?

No, joining the Own New broker network is completely free. You get access to training, products, leads, and marketing materials at no cost. You earn commission on every mortgage you place through the network.

How do I receive leads from the network?

Leads come from four sources: Get Own New leads from our website map, website calculator, broker directory and from your builders.

What training and support is available?

We provide comprehensive online training covering all Own New products, compliance requirements, and sales techniques. Ongoing support includes training resources, regular product updates, a dedicated support team, webinars, and co-branded marketing materials you can use with clients.

How long does accreditation take?

Most brokers complete the online training and accreditation in 2-4 hours. Once you pass the assessment, your accreditation is active immediately and you can start advising clients on Own New products the same day.

For Builders

Questions about partnering with Own New as a home builder.

How does Own New help sell more homes?

Own New Flex and Own New Rate Reducer make your homes more affordable by reducing mortgage rates and expanding your buyer pool. Own New Flex (3%) lets you combine rate reduction with other incentives, while Own New Rate Reducer (5%) offers the maximum rate reduction. Buyers are more confident when they can see a better rate, which helps reduce fall-throughs and support faster completions. It's also an easy way to drive new leads with Own New marketing. We work with your broker or can recommend a specialist new build broker in your area.

What does it cost to partner with Own New?

We offer flexible pricing tailored to your business size and requirements. Get in touch with our partner team to discuss a plan that works for you.

How long does it take to get set up?

Once you sign up, a dedicated account manager guides you through onboarding. Adding a development typically takes 1-2 business days once you provide development details, plot information, and marketing assets. We handle product setup and broker notifications.

Can I choose which brokers work with my developments?

Yes. We work with your existing broker, or can recommend a specialist new build broker in your area. You can track broker performance through the portal.

What analytics and reporting do I get?

The builder portal provides lead and broker activity visibility, development-level tracking, and workflow monitoring in one place.

General

General questions about the Own New partner program.

What makes Own New different from other mortgage schemes?

Own New is a complete ecosystem connecting builders, brokers, and buyers. We provide specialist mortgage products, a trained broker network, technology platform for both partners, and ongoing support. Most schemes are product-only; we provide the full infrastructure.

What is the difference between Own New Flex and Own New Rate Reducer?

Own New Flex (3% incentive) gives builders flexibility — the rate reduction can be paired with gifted deposit, stamp duty, or cashback to create a tailored package. Own New Rate Reducer (5% incentive) applies the full incentive to rate reduction, delivering among the lowest new build mortgage rates available. Both products require an accredited Own New broker.

How does the builder-broker matching work?

Own New connects builders and brokers through the portal and lead workflows. Lead sources include the Own New map, calculator, broker directory, and widgets.

Are all brokers in the network FCA-regulated?

Yes, all brokers in the Own New network are FCA-regulated and must maintain their regulatory status. We verify credentials during onboarding. Our training also covers Own New-specific compliance requirements.

What support is available if I have issues?

All partners have access to support via email and phone. We also provide help-center documentation and onboarding support through the partner team.

Still have questions?

Our partner team is here to help. Get in touch and we will answer any questions you have about joining the Own New network.

Contact Us

Market Mortgage Ltd (trading as Own New) is registered in England & Wales. Registered Company number 10821229. Market Mortgage Ltd administers the Own New scheme and is not regulated by the FCA. Users of the scheme should seek independent advice from a qualified and regulated mortgage broker before making any decisions.