Frequently asked questions

First submit a Become a Partner application. Once your firm is approved, your team can create accounts and complete a short training course — most brokers finish in 2-4 hours. After passing assessment, you're accredited and can start advising on Own New mortgages the same day.

No, joining the Own New broker network is completely free. You get access to training, products, leads, and marketing materials at no cost. You earn commission on every mortgage you place through the network.

Leads come from four sources: Get Own New leads from our website map, website calculator, broker directory and from your builders.

We provide comprehensive online training covering all Own New products, compliance requirements, and sales techniques. Ongoing support includes training resources, regular product updates, a dedicated support team, webinars, and co-branded marketing materials you can use with clients.

Most brokers complete the online training and accreditation in 2-4 hours. Once you pass the assessment, your accreditation is active immediately and you can start advising clients on Own New products the same day.

Own New Flex and Own New Rate Reducer make your homes more affordable by reducing mortgage rates and expanding your buyer pool. Own New Flex (3%) lets you combine rate reduction with other incentives, while Own New Rate Reducer (5%) offers the maximum rate reduction. Buyers are more confident when they can see a better rate, which helps reduce fall-throughs and support faster completions. It's also an easy way to drive new leads with Own New marketing. We work with your broker or can recommend a specialist new build broker in your area.

We offer flexible pricing tailored to your business size and requirements. Get in touch with our partner team to discuss a plan that works for you.

Once you sign up, a dedicated account manager guides you through onboarding. Adding a development typically takes 1-2 business days once you provide development details, plot information, and marketing assets. We handle product setup and broker notifications.

Yes. We work with your existing broker, or can recommend a specialist new build broker in your area. You can track broker performance through the portal.

The builder portal provides lead and broker activity visibility, development-level tracking, and workflow monitoring in one place.

Own New is a complete ecosystem connecting builders, brokers, and buyers. We provide specialist mortgage products, a trained broker network, technology platform for both partners, and ongoing support. Most schemes are product-only; we provide the full infrastructure.

Own New Flex (3% incentive) gives builders flexibility — the rate reduction can be paired with gifted deposit, stamp duty, or cashback to create a tailored package. Own New Rate Reducer (5% incentive) applies the full incentive to rate reduction, delivering among the lowest new build mortgage rates available. Both products require an accredited Own New broker.

Own New connects builders and brokers through the portal and lead workflows. Lead sources include the Own New map, calculator, broker directory, and widgets.

Yes, all brokers in the Own New network are FCA-regulated and must maintain their regulatory status. We verify credentials during onboarding. Our training also covers Own New-specific compliance requirements.

All partners have access to support via email and phone. We also provide help-center documentation and onboarding support through the partner team.