Account Security

Pulse uses email one-time passcodes (OTPs). There is no Pulse password to create, remember, or reset, and password and authenticator-app settings are not normally shown in the partner portal.

Signing In Securely

1. Open the Own New sign-in page
2. Enter your approved work email address
3. Request a one-time passcode
4. Enter the code sent to your email

Each passcode contains 8 characters, expires after 10 minutes, and permits 5 entry attempts. Request a new code after it expires or after too many incorrect attempts. Own New staff will not ask you to disclose a sign-in code.

Protecting Your Account

• Keep your work email account secure and use any security controls provided by your email administrator
• Do not forward or share one-time passcodes
• Sign out when using a shared device
• Do not share accounts; every colleague should sign up with their own work email
• Review your organisation's Members page regularly and remove colleagues who no longer need access

If You Do Not Recognise a Sign-In Code

Do not use or share the code. Someone may have entered your email address by mistake or attempted to access your account.

If you are concerned about repeated messages or suspicious activity:

1. Secure your work email account
2. Tell your organisation administrator
3. Contact Own New through the contact form

If a Code Does Not Arrive

• Confirm that you entered the correct approved work email
• Check junk or spam folders
• Request a new code and use only the latest message
• Ask your email administrator to check whether the message was filtered
• Use the contact form if the problem continues

Changing Your Email or Name

Your work email and name are tied to your approved partner record and organisation access. Use the contact form if either needs changing.

Deleting Your Account

If account deletion is available, open Settings, find Delete Account, and follow the on-screen verification steps. Pulse will explain if the account cannot currently be deleted, for example because you are the sole owner of an organisation.

Account deletion is permanent. An organisation where you are the only member is deleted with your account. If the organisation has other members and you are its sole Owner, remove those members or use the contact form to request an ownership transfer first.