Letters of Approval
Track Letters of Approval for your developments.
Letters of Approval (LoAs) are formal confirmations that a buyer has been approved for an Own New mortgage product on one of your developments.
Builder Sales Admins can view, create, and update LoAs linked to their contact. Builder Admins and Owners can view LoAs across the organisation. Builder Marketing users do not have LoA access.
What is an LoA?
An LoA confirms:
- The buyer is approved for an Own New mortgage
- The property and incentive level are confirmed
- The mortgage broker has verified eligibility
Accessing LoAs
- Log in to your builder account
- Navigate to LoAs in the sidebar
- You'll see the LoAs available to your role
Retracted LoAs are hidden from the list once they are more than 3 months old.
Creating a New LoA
Click New LoA on the LoAs page. The form opens in 3 steps:
- Customer
- Property & Price
- Broker
Important:
- Builder contact is required before moving past Property & Price.
- If you add then remove a second applicant, those fields are cleared and not submitted.
- If you close the modal, the wizard resets to step 1 with a blank form.
LoA Information
Each LoA shows:
Property Details
- Development name
- Plot number
- Property value
- Incentive level (Own New Flex 3%, Special 4%, Rate Reducer 5%)
Buyer Information
- Buyer name
- Purchase price
- Mortgage details
Broker Details
- Broker firm name
- Broker contact
- FCA number
Status & Dates
- Current status
- Date submitted
- Date approved (if applicable)
LoA Status
| Status | Description |
|---|---|
| Pending | LoA submitted, awaiting approval |
| Approved | LoA approved, buyer can proceed |
| Rejected | LoA not approved (reason provided) |
| Expired | LoA expired without completion |
| Completed | Sale completed successfully |
Filtering LoAs
Find specific LoAs using filters:
- Search — Find by reference, client, development, or property
- Status tiles — Click Pending, On Hold, Matched, or Complete at top to filter
LoA Workflow
- Broker submits — Broker submits LoA request for their client
- Review — Own New reviews the application
- Approval — LoA is approved or rejected
- Completion — Sale progresses to completion
For Your Records
LoAs help you:
- Track which buyers have mortgage approval
- Forecast completions
- Coordinate with your sales team
- Monitor incentive usage
Questions About LoAs
If you have questions about a specific LoA:
- Contact the broker listed on the LoA
- Or reach out to your Own New account manager