Letters of Approval

Letters of Approval (LoAs) are formal confirmations that a buyer has been approved for an Own New mortgage product on one of your developments.

What is an LoA?

An LoA confirms:

• The buyer is approved for an Own New mortgage
• The property and incentive level are confirmed
• The mortgage broker has verified eligibility

Accessing LoAs

1. Log in to your builder account
2. Navigate to LoAs in the sidebar
3. You'll see all LoAs for your developments

Retracted LoAs are hidden from the list once they are more than 3 months old.

Creating a New LoA

Click New LoA on the LoAs page. The form opens in 3 steps:

• Customer
• Property & Price
• Broker

Important:

• Group Member is required before moving past Property & Price.
• If you add then remove a second applicant, those fields are cleared and not submitted.
• If you close the modal, the wizard resets to step 1 with a blank form.

LoA Information

Each LoA shows:

Property Details

• Development name
• Plot number
• Property value
• Incentive level (Own New Flex 3%, Special 4%, Rate Reducer 5%)

Buyer Information

• Buyer name
• Purchase price
• Mortgage details

Broker Details

• Broker firm name
• Broker contact
• FCA number

Status & Dates

• Current status
• Date submitted
• Date approved (if applicable)

LoA Status

Filtering LoAs

Find specific LoAs using filters:

• Search — Find by reference, client, development, or property
• Status tiles — Click Pending, On Hold, Matched, or Complete at top to filter

LoA Workflow

1. Broker submits — Broker submits LoA request for their client
2. Review — Own New reviews the application
3. Approval — LoA is approved or rejected
4. Completion — Sale progresses to completion

For Your Records

LoAs help you:

• Track which buyers have mortgage approval
• Forecast completions
• Coordinate with your sales team
• Monitor incentive usage

Questions About LoAs

If you have questions about a specific LoA:

• Contact the broker listed on the LoA
• Or reach out to your Own New account manager